Talk to the team behind the tool.
No ticket portal, no chatbot in the corner. Three addresses depending on what you need, and a form if you would rather not open your mail client.
Where to send what
A matte came out wrong
Include the job ID and, when you are comfortable sharing it, the source clip so the team can investigate the edge behavior in context.
support@bgremove.videoAccount and access
Questions about sign-in, the 24-hour allowance, saved jobs, or access across devices.
support@bgremove.videoLegal, privacy, data requests
Privacy, data-access, deletion, and other legal requests. Answered within thirty days, usually much sooner.
legal@bgremove.videoSend a message
Replies land within one business day. Include a job ID if this is about a specific export.